AVALONDESIGN TERMS & CONDITIONS
In accordance with the obligation to provide information set out in Article 10 of Law 34/2002, of 11 July, on information society services and electronic commerce, the following information is provided: the company owning the AVALONDESIGN web domain is I.T.M. Ltd, whose registered office is at 6-9 Trinity Street Dublin D02 EY47, Ireland, Reg. Nr. 588921.
The present Terms and Conditions govern the contractual relationship between AVALONDESIGN, the SELLER and the BUYER, which both sides fully accept.
These general sales terms prevail over all other conditions contained in any other document, unless there is prior written consent. The BUYER acknowledges having read and understood at the time of purchase all present sales conditions, detailed hereunder and expressly accepts them without any reservation.
The automatic registration system is considered as proof of the nature, content and date of the order. AVALONDESIGN confirms the acceptance of e-orders from the BUYER who has to release his/her email address.
A sale will be considered as concluded as soon as the BUYER receives a Confirmation Order. AVALONDESIGN preserves the right to cancel any order from a BUYER with whom there is a dispute about payment of a previous order. All personal data released to AVALONDESIGN the BUYER at the time of purchasing must be correct and exact. AVALONDESIGN declines any responsibility caused by any error in the wording - by accident or on purpose - of the personal data which makes proper delivery of the merchandise to the BUYER impossible. These errors generate extra delivery costs for which the BUYER will be accountable.
Our products are tailored to your specifications and have varying delivery times, in generally that are 1-4 working weeks. The delivery time indicated on product page is an estimated time before dispatching an order. Certain orders could need one to four working weeks proceeding time in addition. In average there are 14 days from dispatch to delivery. To get more information about the estimated delivery time for any product, please get in touch with us on [email protected].
On receipt of the goods, please check for any damage to packaging and item before signing delivery confirmation. The BUYER must inform the courier / driver of any damage and mark in written on delivery slip. Without a written note about the damages the delivery is valued as delivered in perfect condition.
Special situation covid-19: due to current particular circumstances the delay of order proceeding could be longer then normal. AVALONDESIGN will do anything possible in order to deliver your order as soon as possible. Any delay in the supply of the orders shall not enttlitle the BUYER to withdraw from the contract nor to claim indemnity for direct or inderect damages, immediate damages, cocsequential damages, reflex damages or lost profits.
4. Refund and return policy
Only applies to European consumer.
The BUYER has 14 days from receipt of merchandise to form an opinion and in case of non-satisfaction, to return the goods. To be entitled to an exchange or refund, the BUYER must submit photographs of the unwanted merchandise prior to repacking the item in its ORIGINAL packaging, with all accessories, instruction manuals and documentation before the merchandise may be returned to the warehouse. For further information, please contact AVALONDESIGN Customer Service Department at [email protected]
If you decide to return your order, you need to contact our customer service. You can call or write a mail to [email protected]
Customer support will send you a RETURN FORM. To return your order you need to fill this form and follow the steps:
1 - Fill in the RETURN FORM and send it to [email protected]
2 - Print out your filled in return form and add the first page into the package you are returning to the given address of the warehouse.
3 - Do not forget to send your received ORDER NUMBER, and your return track and trace code to our customer support [email protected]
4 - When we have received your returned order, we'll check it
5 - We will pay you back by bank transfer within 14 days
All returned merchandise - except damaged merchandise - must arrive in the ORIGINAL PACKAGING and in GOOD CONDITION at the warehouse. Once the goods have been received at the warehouse, AVALONDESIGN will reimburse the amount paid by the BUYER, including the primary delivery cost but not the return-cost of the merchandise, which is the BUYER’s responsibility.
Refunds are due by AVALONDESIGN within 30 days.
For all DAMAGED merchandise AVALONDESIGN Ltd takes responsibility and grants the RETURN-COST as well as a NEW DELIVERY COST.
Customized and custom made items cannot be returned. These are orders by which the customer chooses the color design and/or material, frame/base/top color/material, any and all furniture pieces, logo/personalized products etc. We will make a fair attempt to offer alternatives that address your concern. Items marked close out or discounted or sale items are not returnable or exchangeable.
Prices are in EUROS, only to European consumer including tax. Shipping costs are stated on each product descriptions. The price quoted in the Confirmation Order is the final price for all EEC countries. The price includes the value of the products, the costs of handling, packaging and storage of products, and shipping costs.
The BUYER's shipping cost shown on the Confirmation Order represents only a small portion of the total shipping cost.
6. Payment methods
The price charged to the BUYER is the price indicated on the Confirmation Order from AVALONDESIGN. The product price is payable on the day of order. Payment may be made by Bank-Transfer or Credit Card payment OR PAYPAL. The BUYER'S Credit Card Number is therefore directed straight to the servers of the bank in a secure environment WITHOUT passing through the server of AVALONDESIGN's web site, ensuring even more security. The BUYER'S Credit Card Number is ONLY known to AVALONDESIGN banking partner. The order validated by the BUYER shall not be considered effective until the bank remittance centers concerned have given their approval. In case of refusal of such centers, the order will automatically be canceled and the BUYER notified by e-mail. In addition, AVALONDESIGN reserves the right to refuse any order from a BUYER with whom there is a dispute.
Once the order had been successfully completed the BUYER's Credit Card Account will be charged.
During the order checkout and payement process, all the data you enter on the web site are secured using SSL-encryption for protection. Therefore all your personnal information are protected.
This contract is subject to United Kingdom & Irish Law. AVALONDESIGN cannot be held liable for damages of any kind, which could result from a malfunction or improper use of products. The same is true for any changes to products by the manufacturers. AVALONDESIGN’s responsibility is limited to the amount of the order and does not extend to simple mistakes or omissions that exist despite all precautions taken in the presentation of products.
With that in mind, AVALONDESIGN pledges to respond to any claim made by the BUYER quickly and in good faith.
Should problems arise during the fulfillment hereof, the BUYER is encouraged to seek an amicable solution with the help of a professional association, a consumers organization, or any other counsel of his/her choice. The effort to reach an amicable settlement does not interrupt the “short term” of the legal guarantee, nor the duration of the contractual guarantee.
9. Cancellation of Order
9.1. Once your item has been paid for manufacturing is under taken. All items are handmade.
You will own the goods once we have received your payment in full. AVALONDESIGN do not offer any credit facilities at the moment. AVALONDESIGN will issue you with an electronic invoice once we have dispatched the goods to the Buyer, and a tracking number from our transport contractor will be mailed to Buyer if a correct email address has been provided. Failure by to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.
9.1. a) Only applies to European consumer.
Items which are in stock will be shipped out and handed over to the transport company between 2 to 5 working days. Orders that have already been shipped cannot be canceled. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period begins with and will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods – OR – in the case of a contract relating to delivery of a good consisting of multiple lots or pieces, from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first lot or piece. If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back. You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. The costs for the return of goods are on the Buyer's charge.
9.1. b) The right of withdrawal does neither apply to goods made to the consumer's specifications nor to goods which are personalised according to Regulation S.I. No. 484/2013 part 4.
9.1. c) Business customers in case of order cancellation once the ordered item(s) have been handed over to the transport company bear the full costs of shipping and handling and any related costs and the return shipment themselves.
9.2. a) All items which are not in stock or orders combining different items or quantities are non-prefabricated goods and will be (are produced) on demand, especially related to the colorful upholstered or lacquered items or chosen parts’ materials, these orders can be cancelled in-between of 5 working days after ordering / payment receipt. Any related costs as bank fees have to be paid on clients charge.
9.2. b) From the 6th working day of ordering / payment receipt and during 4 weeks the costs to cancel the order will be 50% of the payed amount. Transport cost will be refunded 100 % if your order is not being dispatched.
9.2. c) From the 4th week after ordering or if your order is being shipped it is not possible anymore to cancel the order, no refund will be done.
All of our products are guaranteed for 2 years following the date of receipt.
If within 2 year an item presents an obvious malfunction or is in poor conditions beyond normal wear and tear - the BUYER may claim an exchange, a replacement or a refund. AVALONDESIGN cannot be held liable for non-compliance with regulations and laws in force in the receiving country. AVALONDESIGN’s responsibility is systematically limited to the value of the product in question. The special offered extended guaranitee for 5 years may apply in accordance with dispayed product advertising.
Our products are not manufactured by, sponsored by, affiliated with, or associated with Herman Miller, Knoll, Fritz Hansen or other companies. We provide reproductions of classic designs; we do not supply licensed pieces from any of the parties names above.
HOLDER OF THE TREATMENT
AVALONDESIGN handles the personal information in accordance with the United Kingdom & Irish Law. The information is entered into the Avalondesign database as a result of the acquisition of the consent of the interested person, except the cases stated in the United Kingdom & Ireland Law. In accordance with the above-mentioned law, the treatment of the personal data shall be based on the rule of correctness, legality and transparency and on the protection of Customer discretion and rights. The Holder of the treatment is AVALONDESIGN. The Marketing Department of AVALONDESIGN. is responsible for the treatment, also according to the provisions of the United Kingdom & Ireland Law. The list of the Administrators is available at the social headquarters of AVALONDESIGN. In order to find and consult it, it is required to refer to the Administrators above mentioned.
Personal data are collected with the purpose of contractual, administrative-accounting, commercial, statistical and for the increase of normal trade contacts. Their treatment takes place in a manual and computerized way. The acquired data could be transmitted to the forwarding agent, responsible for the fulfillment of the purposes above mentioned, as well as for marketing, advertising, promotional campaigns and for market research. At AVALONDESIGN, the personal data could be transmitted to the staff of the Marketing and Administration Departments.
RIGHTS OF THE PERSON CONCERNED
According to the provisions the above mentioned Law, the subjects to which the personal data are referred can obtain in anytime:
- confirmation of the existence or less of the data
- the acquaintance of the content and the origin
- verification of rightness
- integration or updating
According to the same article, the subjects have the right to:
- demand the cancellation of the data
- demand the transformation in an anonymous way
- demand the block of the data treated in violation of the law
- oppose in any case, for legitimate reasons, to their treatment
- For exercising their rights, it is necessary to contact to the following e-mail address:
- [email protected]