Refund and return policy

Refund and return policy

Only applies to European consumer. 

The BUYER has 14 days from receipt of merchandise to form an opinion and in case of non-satisfaction, to return the goods. To be entitled to an exchange or refund, the BUYER must submit photographs of the unwanted merchandise prior to repacking the item in its ORIGINAL packaging, with all accessories, instruction manuals and documentation before the merchandise may be returned to the warehouse. For further information, please contact AVALONDESIGN Customer Service Department at [email protected]

If you decide to return your order, you need to contact our customer service. You can call or write a mail to [email protected]
Customer support will send you a RETURN FORM. To return your order you need to fill this form and follow the steps:

1 - Fill in the RETURN FORM and send it to [email protected]
2 - Print out your filled in return form and add the first page into the package you are returning to the given address of the warehouse.
3 - Do not forget to send your received ORDER NUMBER, and your return track and trace code to our customer support [email protected]
4 - When we have received your returned order, we'll check it 
5 - We will pay you back by bank transfer within 14 days

All returned merchandise  - except damaged merchandise - must arrive in the ORIGINAL PACKAGING and in GOOD CONDITION at the warehouse. Once the goods have been received at the warehouse, AVALONDESIGN will reimburse the amount paid by the BUYER, including the primary delivery cost but not the return-cost of the merchandise, which is the BUYER’s responsibility.

Refunds are due by AVALONDESIGN within 30 days.

For all DAMAGED merchandise AVALONDESIGN Ltd takes responsibility and grants the RETURN-COST as well as a NEW DELIVERY COST.

Customized and custom made items cannot be returned. These are orders by which the customer chooses the color design and/or material, frame/base/top color/material, any and all furniture pieces, logo/personalized products etc. We will make a fair attempt to offer alternatives that address your concern. Items marked close out or discounted or sale items are not returnable or exchangeable.